Last week, a client referred to a B2B sales letter I’d written as ‘content’. As in, ‘I’ll see if anyone has any more comments on the content then get back to you’.
Now, don’t get me wrong, I couldn’t care less what my clients call my output. I’m simply happy and grateful that they’ve chosen me to help them out. So if they want to, they can call my work Pea Soup with a Cherry on Top. (I’d rather they called it brilliant, cutting-edge, highly-effective, a bargain at twice the price etc but let’s not be picky.)
What I do is write lots of words that sell lots of stuff. (And I’ve lost track of the number of times people have asked me what a copywriter is. So it’s a stupid job title anyway.)
But this was the first time I’d heard the term ‘content’ used in a non-digital context. It’s been fairly common for a while to call website copy ‘content’ but not advertising or direct mail copy. The client was actually referring to a sales letter I’d written.
But does this throwaway client comment actually mark a sea-change in the advertising/marketing industry? (This isn’t a rhetorical question, I’m genuinely interested to know.)
Has the power of well-crafted, strategically powerful copy been completely relegated to a position of simply space-filler?
Has the designer and mac jockey finally climbed to the top of the perceived heap, so that pretty pictures and impossible-to-read typography are now the dominant consideration when you’re trying to sell your wares?
Has copy simply become that annoying stuff that goes in the boxes on the wire-frame marked ‘copy here: 50 words max’?
Even worse, are the words on a website now considered simply SEO fodder?
You see outfits calling themselves ‘communications agencies’ or ‘creative agencies’ or ‘marketing agencies’ everywhere now.
But scratch the surface of their glossy website and, remarkably often, you’ll find they don’t have a single copywriter on the team.
Not one. Not so much as a fresh-faced junior straight out of college.
Never mind a senior, highly experienced writer running the creative side of things.
(In the olden days, the copywriter was king. And it was very rare indeed that an agency would have an art director as the top dog in the creative department. In fact, if you’ve ever seen Mad Men, you’ll know that for a long while the writers simply sent their copy down to the art department who added some nice visuals to the copy. They knew their place.)
But things, as Bob Dylan pointed out, have changed.
Call me old-fashioned (you won’t be the first, I promise you) but how can an agency selling advertising or website creation services possibly be the real deal if there’s nobody in the building who can write some great copy?
More strangely, how can clients look at the agency and think they’re going to get some great emails or a fantastically compelling website or superbly effective advertising if the agency doesn’t have a writer on board?
Odd, isn’t it?